Siebel CRM Industrial solutions are designed to improve customer experiences (CX) and provide in-depth industry procedures. Oracle provides extensive literature, videos, and courses to assist you in learning more about Oracle Siebel CRM. The user interfaces and processes are based on best practices in the field. You can use the Siebel Workshop as a guide to industry-specific processes and procedures.
Siebel Workshop link here
There are many benefits of using the Siebel Workshop, including
1. Order management:
The Order Management component in Siebel CRM provides comprehensive operations for order management. It contains all the tools that a sales representative needs to create, edit, change the status of the order, and approve or reject any related documents.
2. Contract Management:
Siebel CRM allows you to manage contracts using three different options: Exclusive, Competitive, or Non-Exclusive contract types. You can create and enter into contracts with vendors in Oracle Siebel CRM. Siebel CRM generates invoices and other fulfilling documents as orders are accepted (order line) or rejected (order line).
3. Sales and Marketing:
Siebel CRM supports a powerful marketing campaign from the creation of campaign records to the final response in the lead conversion process. This process helps track the campaign data from its inception and keeps in mind various targets like sales manager, sales representatives, group members, campaign team members, and leads during the whole process. This ensures that you have complete control over your marketing campaigns.
Finance is responsible for delivering quality financial reporting to management in order to run a business effectively. As such, it is vital to manage data in a way that meets the needs of the company. Siebel CRM provides extensive reports and dashboards that allow the user to view complete information about the sales cycle.
Key benefits of Oracle Siebel CRM- Siebel workshop
Easy to access the Mobile at any time:
Oracle Siebel CRM makes it possible for Mobile users to access CRM data and applications using Microsoft Windows, Mac OS, Android, iPhone, iPad and others. Mobile users can access the same data and applications from anywhere.
Management of customer engagement:
Oracle Siebel CRM makes it possible for businesses to maintain contact with their customers across different channels like social media, emails, mobile phones etc. It helps them to reach their target customers individually. It helps Businesses to maintain a consistent brand image across these channels.
Flexibility in managing the Customer Data:
Oracle Siebel CRM provides a flexible way of managing customer data with effective collaboration tools including discussion forums, blogs etc. It makes it easier to bring customers into the conversation.
You will be able to understand more about yourself through Oracle Siebel CRM. You can access a lot of information about your customers and sales rep. This will make you a better sales guy by giving you an idea about how people are going to interact with what you are offering in your business. You can keep track of the people whom you have worked with before, their history and progress in their work by using Siebel CRM.